What is ESP?
Simply put, ESP Systems’ goal is to offer its restaurant clients a distinct, competitive advantage. Over the last several decades, with the casual-dining marketplace becoming more and more competitive, restaurants have continued to refine their food and atmosphere up to a point that - across concepts - these business components have become largely commoditized. Based on a number of demographic, competitive, and societal trends, the level of service a restaurant offers each guest remains today’s greatest opportunity for differentiation, guest impact, and productivity gains….and up until now, service has been an invisible and highly inconsistent component of a restaurant’s business.
Based on a variety of studies, today’s casual-dining service model remains a substantial opportunity. It is challenged with countless service gaps that cause the average restaurant to lose thousands of guests and turnover dozens of employees each year….We believe there is a simpler, better way.
In response to the service model opportunity, ESP Systems™ has pioneered and is the sole provider of Guest Customized Service (“GCS”) systems. This patented, breakthrough wireless system uses advanced wireless technologies and four of the most recent Microsoft platforms to streamline the service model at restaurants, ultimately empowering each guest to customize their dining experience to their unique needs while simultaneously increasing the productivity of each restaurant’s employees. Through ESP, everyone within the restaurant is seamlessly and instantly connected via wireless technology, collapsing the many service gaps that exist today.
With ESP, the end result is guests feel empowered, appreciated and in control of their most valued resource… their time. Restaurant employees have an easier and more lucrative job and restaurants drive revenues higher under a lower cost structure.
ESP Systems believes there is a simpler, better way to serving each guest in the nation’s largest guest service industry. Visit How ESP Works to see ESP in action!
